Privacy Policy

Recover HA

Last updated: 22 January 2026

1. Who we are

Recover HA (“we”, “us”, “our”) provides coaching focused on period recovery and menstrual health, primarily for women experiencing hypothalamic amenorrhea (HA) or irregular/absent menstrual cycles, as well as post-recovery cycle maintenance.

Data controller:
Recover HA
The Netherlands
Email: [email protected]

2. Personal data we collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Payment information (processed via third-party payment providers; we do not store card details)

  • Information you voluntarily provide via intake forms, questionnaires, emails, or coaching sessions (including health-related information)

  • Technical data (IP address, browser type, device type)

  • Website usage data via cookies or analytics tools

3. Special category (health) data

During coaching, you may voluntarily share health-related information, such as menstrual history, eating patterns, exercise behavior, stress levels, or fertility goals.

We process this data only with your explicit consent and solely for coaching purposes.

You may withdraw consent at any time by contacting us.

4. Legal basis for processing (GDPR Article 6 & 9)

We process your data based on:

  • Consent – newsletters, contact forms, health intake data

  • Performance of a contract – providing coaching services

  • Legal obligation – tax and accounting requirements

  • Legitimate interest – improving services and website functionality

  • Explicit consent – processing health data (Article 9 GDPR)

5. How we use your data

Your data is used to:

  • Deliver 1:1 coaching services

  • Communicate with you (email, messaging platforms)

  • Process payments and invoices

  • Provide educational materials and resources

  • Improve website performance and user experience

  • Comply with legal and tax obligations

We do not sell your data.

6. Data sharing

We may share your data with trusted third parties only when necessary, including:

  • Payment processors (e.g. Stripe)

  • Scheduling and communication tools

  • Website analytics providers

All third parties are GDPR-compliant and act as data processors under strict agreements.

7. Data retention

We retain personal data only as long as necessary:

  • Coaching client data: up to 7 years (legal and tax requirements)

  • Email subscriptions: until you unsubscribe

  • Analytics data: anonymized or deleted within reasonable periods

8. Your rights under GDPR

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability

  • Lodge a complaint with the Dutch Data Protection Authority ('Autoriteit Persoonsgegevens')

Requests can be sent to: [email protected]

9. Cookies

Recover HA uses cookies and similar technologies for functionality and analytics.

You can manage or disable cookies via your browser settings.
Where required, consent is requested before placing non-essential cookies.

10. Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

11. International transfers

If data is processed outside the EU, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs).

12. Changes to this policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website.